Refund Policy

1. Scope of Policy

This policy applies to all “Performances” (Products and Services) as defined in our General Terms and Conditions, including but not limited to:

Event tickets and registration fees.
Digital content and research reports.
Sponsorships and advertising packages.
Subscription services and digital platform access.

2. General Refund Principles

Regtech Media Limited operates primarily as a B2B media and service provider. Due to the nature of our digital and event-based services:

Approval: All refund requests must be submitted in writing to our accounts or support department.
Currency: Refunds will be processed in the original currency of payment stated on the pro forma invoice, unless otherwise agreed.
Bank Charges: RTA is not responsible for any bank charges, currency conversion fluctuations, or transaction fees incurred by the Buyer during the initial payment or the refund process.

3. Specific Refund Categories

A. Events and Conferences

Cancellation by Buyer: * Cancellations received 30 days or more before the event: 75% refund.
- Cancellations received between 14 and 29 days before the event: 50% refund.
- Cancellations received less than 14 days before the event: No refund will be issued.
Substitutions: You may substitute a delegate at any time before the event starts at no extra cost, provided you notify us in writing.
Event Cancellation by RTA: If RTA cancels an event for reasons other than Force Majeure, a full refund or a credit for a future event will be offered.

B. Digital Products and Subscriptions

Media Content/Reports: Once a digital Product (e.g., a research report or whitepaper) has been downloaded or accessed, it is considered “consumed,” and no refunds will be granted.
Subscriptions: Subscriptions may be canceled at any time; however, refunds for the remaining period of an active subscription are generally not provided unless there is a proven technical failure of the RTA platform that we cannot rectify within 14 days.

C. Sponsorships and Advertising

Sponsorship agreements are governed by the specific Contractual Documents signed by both Parties. Because these involve advance promotional value and resource allocation, they are generally non-refundable once the agreement is signed and the “Performance” has commenced (e.g., logo placement on marketing materials).

4. Force Majeure

As stipulated in Section 6 of our General Terms and Conditions, RTA is not liable for failure to perform obligations caused by pandemics, strikes, Acts of God, or government orders. In such instances:

RTA reserves the right to postpone the Performance (e.g., move a physical event to a virtual platform or a later date).
Refunds will not be issued for Force Majeure events; however, credit notes may be issued at the sole discretion of RTA management.

5. Refund Request Process

To request a refund, please follow these steps:

Written Notice: Email your request to [Insert Contact Email] with the subject line “Refund Request – [Order/Invoice Number]”.
Documentation: Attach a copy of the pro forma invoice or payment receipt.
Review: Our team will review the request against the Contractual Documents and the criteria above. You will receive a response within 7 business days.

6. Compliance and Data

In accordance with our Privacy Policy and the Nigeria Data Protection Regulation (NDPR), any personal information or banking details provided during the refund process will be handled securely and solely for the purpose of completing the transaction.

7. Amendments

Regtech Media Limited reserves the right to modify this Refund Policy at any time. Changes will be reflected on this page and, where significant, notified to registered users via email in accordance with our Privacy Policy timelines.

Note: This policy is governed by the laws of the Federal Republic of Nigeria or the Buyer’s Jurisdiction as per Section 11 of our General Terms and Conditions.